SHIPPING & RETURNS

SHIPPING INFO

 

FOR MALAYSIA ONLY 

1. THE PRODUCTS WILL BE DISPATCHED FROM US BY THE WORKING DAYS (WORKING DAYS: MONDAY - SATURDAY, EXCLUDING SUNDAY AND PUBLIC HOLIDAYS). MONDAY - SATURDAY IS OUR COURIER SCHEDULE AFTER CONFIRMING YOUR ORDER AND RECEIPT OF PAYMENT (EXCLUDING PUBLIC HOLIDAYS ON THAT DAYS). 

 

2. SHIPPING / COURIER CHARGES WITHIN WEST MALAYSIA: AS A RULE, SHIPPING CHARGES WITHIN WEST MALAYSIA IS RM7.00.

 

3. SHIPPING / COURIER CHARGES WITHIN EAST MALAYSIA (SABAH & SARAWAK) / LANGKAWI IS RM11.00.

 

NOTE: MALAYSIA SHIPMENTS / COURIER SERVICES:

POS LAJU, DHL, FDEX, EASY PARCEL, GDEX & LOCAL TRANSPORT : LALAMOVE/NINJA VAN

 

**ITEMS WILL BE INSPECTING BEFORE SEND OUT. WE WILL PACK NICELY TO AVOID GOODS DAMAGE. WE WILL NOT BE RESPONSIBLE FOR ANY DAMAGE DURING SHIPPING PROCESS. BOXES ARE APPLY SIZED AND YOUR ITEMS ARE WELL PROTECTED.**

RETURNS & EXCHANGES POLICY

SANDRA AZWAN SKINCARE TAKES CARE IN ENSURING THAT OUR STOCKS ARE OF TOP QUALITY AND IN GOOD CONDITION. SANDRA AZWAN SKIN CARE PRODUCT ARE GUARANTEED AUTHENTIC WITH ISO, FDA AND GMPC TAGS AND ARE AT LEAST ONE YEAR FROM EXPIRY.

 

CUSTOMERS MAY RETURN / EXCHANGE THE ITEMS WITHIN (7) SEVEN IN THE FOLLOWING CASES:-

1. RECEIVED A DEFECTIVE OR EXPIRED PRODUCT.

2. RECEIVED A DIFFERENT PRODUCT FROM WHAT YOU ORDERED.

 

TERMS FOR RETURNS AND EXCHANGES:-

1. PRODUCT MUST BE UNOPENED IN AN ORIGINAL BOX.

2. EXCHANGE OF DEFECTIVE/INCORRECT PRODUCT WILL BE DELIVERED AT OUR COST.

3. RETURN/EXCHANGE NOT ACCEPTED OTHER THAN THE CASES STATED ABOVE