Question 1

I used a product that I purchased and it resulted in an allergic reaction. Can I return the product and receive a refund?

Accepted Answer

We deeply regret that you had an allergic reaction from using one of the products purchased from us. Different individuals may be different results using the same product. One of the factors impacting this is the skin condition. Sandra Azwan is not liable for your skin condition after using the products and therefore, a return or refund will NOT be accepted.

Question 2

I have already used the product. I now discover that it is not what I wanted. Can I return it?

Accepted Answer

We do not accept returns once the product has been opened and removed from its original packaging.

Question 3

The product’s manufacturing / expiry date is older than expected. Can I exchange it?

Accepted Answer

All products have a shelf life of 3 years from the manufacturing date, and are not considered unusable till past the expiry date. We do not accept exchanges for such cases.

Question 4

The product that I received is damaged. Can I exchange it?

Accepted Answer

You can exchange the product if the product is already damaged when delivered to you. We will bear the delivery cost and replace it with a new product.

Question 5

I have removed the products from the original packaging but I’ve never used it. Can I return it?

Accepted Answer

We will only accept an exchange request if the products are still in their original packaging.

FAQ